Privacy Policy

Your Privacy is Important to Us

This Privacy Policy applies to www.synexustax.com and describes how Synexus Tax Solutions collects, uses, and protects your information.

Synexus is a sales and indirect tax technology company. We help businesses manage multistate sales and use tax, personal property tax, and other tax compliance by combining tax expertise with an automated compliance platform. We understand the trust you place in us when sharing your business and tax information, and we are committed to protecting the confidentiality and security of that information through strong data protection practices and strict internal security protocols.

This Privacy Policy summarizes what information we collect, the limited circumstances under which we may share it, and how we protect your privacy.

The Personal Information We Collect

To support you, we collect various types of information, including at times non-public information, from the following sources:

  • Information you provide directly, such as when you create an account, onboard with our platform, submit sales and transaction data, or contact our team by phone, email, or chat. This includes your name, business address, tax identification numbers, sales and transaction data, and other business and tax information needed to deliver our services.
  • Information collected automatically when you interact with our website or platform, including data transmitted through cookies and similar technologies, your login credentials, your platform preferences and settings, and your device or IP address.
  • Information we receive from third-party sources, such as state and local taxing authorities, business registries, or ERP and tax engine integrations, to verify information or support the accuracy of the compliance services we provide.

Sharing of Personal Information with Others

We do not share your personal information with anyone without your express consent, except as permitted or required by law and as described below.

The law permits disclosure in certain circumstances, such as to protect against fraud, in response to a valid court order or subpoena, or to service providers and partners who help us operate our platform and are contractually bound to protect your information.

How We Protect the Confidentiality and Security of Your Personal Information

Protecting your information is core to how we operate. We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, security, and integrity of your personal information, including encryption, access controls, and routine security monitoring. Access to your personal information is limited to employees and systems that need it to deliver our services, and our employees are bound by confidentiality obligations and subject to disciplinary action for policy violations.

If You Are No Longer a Customer

Should you stop using our services, we will continue to protect the confidentiality and security of your personal information in accordance with this Privacy Policy.

SMS Privacy Policy

Mobile information, including phone numbers, opt-in data, and consent, will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. All categories referenced above exclude text messaging originator opt-in data and consent; such information will remain strictly confidential and will not be shared with any third parties under any circumstances.

Our Commitment

At Synexus Tax Solutions, safeguarding your information is fundamental to our mission of helping businesses navigate multistate indirect tax compliance with confidence. We are committed to using your information responsibly, protecting it with rigorous security standards, and earning your continued trust with every interaction.